Responsible gambling at Need4Win Casino

Cooling-off and self-exclusion

If you want a short break, request a 7-day cooling-off period. If that is not enough, there is self-exclusion: your account is locked for at least 6 months and you receive no promotional material during that time. Send the request to support from the email address registered to your account; it takes effect within 24 hours of receipt and is not lifted early. If you hold accounts elsewhere, request self-exclusion there too.

Signs to take seriously

Our own checklist names situations in which play has stopped being entertainment. One of them is a warning; several at once are a reason for a cooling-off period or self-exclusion.

• Gambling affects your work or studies.
• Arguments with family or friends about your play.
• You keep playing to win back a loss.
• You borrow money to gamble.
• You see gambling as a source of income.
• You find it hard to stop, even when you want to.

Limits you keep yourself

Set a weekly amount you can afford to lose before you deposit, and do not raise it for a bonus or the next level. Check your transaction history regularly — figures are more honest than feelings. A bonus brings its own clocks — 48 hours to activate, 7 days to clear, €5 per round — and none of them should push you into hurry or higher stakes.

Free help outside the casino

Need4Win Casino points to three organisations you can turn to free of charge: Gamblers Anonymous for peer support, Gambling Therapy for online counselling and GamCare for advice and support. They are independent of us, and a first conversation commits you to nothing.

For parents and housemates

• Password-protect your devices and do not leave them logged in unattended.
• Keep account details and payment cards out of children's reach.
• Do not save passwords on shared computers.
• Consider filtering software such as Net Nanny.

Play is only for those aged 18 or over, or the legal age in your jurisdiction. Where a player's age is in doubt we ask for identification; an account held by a minor is closed and winnings are withheld.

Verification as protection

With every withdrawal request, and once your lifetime deposits pass €5,000, we ask for a photo ID, a selfie holding it and proof of address. That protects your account from misuse and makes sure money goes only to its rightful owner.